Merit Hearing offers convenient hearing aid drop-off and mail-in care when an in-person appointment is not necessary. Please call your nearest office before dropping off or mailing a device so our team can confirm the best next step, expected fees, and shipping instructions.

Hearing aid drop-off service

Patients may drop off hearing aids for cleaning, troubleshooting, or repair. Calling ahead is encouraged so we know to expect the devices and can gather the information needed to help. Service charges may apply based on where the hearing aids were purchased, the current service plan, warranty status, and the work required.

Mail-in hearing aid care

Mail-in care is available in many circumstances. Call the office before shipping anything. Our staff will help determine whether the device can be serviced in the office or should be sent to the manufacturer and will provide mailing instructions. Please do not mail hearing aids without first speaking with our team.

Repairs and service fees

Merit Hearing can service many hearing aids purchased elsewhere when they are from a brand we support. Some private-label devices are locked and cannot be programmed with our software, although basic cleaning or repair may still be possible. Current service fees apply to devices purchased outside Merit Hearing and to services not included under an active service plan.

Merit Hearing no longer offers drive-up hearing evaluations. Comprehensive hearing evaluations, hearing aid fittings, programming appointments, and other clinical services are provided in the office.

Find your nearest Merit Hearing office to call before arranging a drop-off or mail-in service.